Download and Install the GlobalProtect App for Mac Before connecting to the GlobalProtect network, you must download and install the GlobalProtect app on your Mac. Use the following steps to download and install the app: STEP 1 Log in to the GlobalProtect portal. Launch a web browser and go to the following URL: 2. Secure Mobile Workforces The modern workforce is more mobile than ever, accessing the network from any place on any device, at any time. Endpoint antivirus and VPN technologies aren’t enough to stop advanced threats. By extending next-generation firewall capabilities through the GlobalProtect subscription, you can gain greater visibility into all traffic, users, devices, and applications. VPN provides you with secure access to University services and the Internet when you are off campus. Northwestern is transitioning to a new VPN platform called GlobalProtect. GlobalProtect replaces three existing VPN clients: built-in native VPN clients, Cisco AnyConnect, and Pulse Secure SSL VPN. VPN: Install GlobalProtect for Mac. Download the GlobalProtect Installer for macOS. The GlobalProtect app will pop up and ask for a portal address.
VPN provides you with secure access to University services and the Internet when you are off-campus. Northwestern is transitioning to a new VPN platform called GlobalProtect. GlobalProtect replaces three existing VPN clients: built-in native VPN clients, Cisco AnyConnect, and Pulse Secure SSL VPN. For details on the transition, see https://www.it.northwestern.edu/about/it-projects/vpn-migration-2019/overview.html. Please note that if you are a member of the Feinberg School of Medicine, you will continue to use your native VPN client.
The portal address for GlobalProtect is vpn-connect.northwestern.edu.
GlobalProtect requires you to authenticate with your NetID and NetID password and Duo multi-factor authentication. If you need to register a phone for multi-factor authentication, see Registering and managing your devices for Duo multi-factor authentication.
GlobalProtect for macOS
If your University-owned computer is managed by your department, you may not need to set up GlobalProtect. If you see the GlobalProtect icon () in your menu bar, skip the set-up instructions and go directly to connect to GlobalProtect.
Set up GlobalProtect
Note that your Mac must be running macOS Catalina (10.15), Mojave (10.14), High Sierra (10.13), or Sierra (10.12).- Go to https://chocolate.ci.northwestern.edu/Software/Titles/NU_Global_Protect/5.1.4/MacOS/GlobalProtect-5.1.4.pkg to download the GlobalProtect installation package.
- Within your computer's Downloads folder, double-click the downloaded file to begin installation. When prompted, click Continue, then click Install.
- If you see a prompt about a PaloAlto system extension being blocked, click Open Security Preferences.
- Click Allow, then close your preferences window.
- If prompted, enter your computer's administrative user name and password, then click Install Software. If you don't have administrative rights to your University-owned computer, contact your departmental tech support personnel.
- Restart your Mac.
- Click Allow, then close your preferences window.
- When the installation finishes, you will be prompted to move the installer the trash.
- You will then be prompted asking for your keychain password. Enter your password and choose Always Allow.
- Click Close. Once installation is complete, GlobalProtect will appear in your menu bar at the top of your macOS desktop.
Connect to GlobalProtect
- Click the GlobalProtect icon in the menu bar, enter portal address vpn-connect.northwestern.edu, then click Connect.
- When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
- To disconnect, click the GlobalProtect icon again, then click Disconnect.
GlobalProtect for Windows
If your University-owned computer is managed by your department, you may not need to set up GlobalProtect. If you see the GlobalProtect icon () in your system tray, skip the set-up instructions and go directly to connect to GlobalProtect.
Set up GlobalProtect
Note that your computer must be running Windows 7 or later. If you don't have administrative rights to your University-owned computer to install software, contact your departmental tech support personnel.- Go to https://chocolate.ci.northwestern.edu/Software/Titles/NU_Global_Protect/5.1.4/Windows/GlobalProtect64-5.1.4.msi to download the GlobalProtect installation package.
- From your computer's Downloads folder, double-click the installer, then click Next to follow the installation instructions.
- When prompted for a portal address, enter vpn-connect.northwestern.edu.
- Once installation is complete,
- GlobalProtect will appear in the lower left area of your system tray.
- GlobalProtect will automatically prompt you to connect to VPN.
- GlobalProtect will appear in the lower left area of your system tray.
Connect to GlobalProtect
- Click the GlobalProtect icon in the system tray, then click Connect. If nothing seems to happen when you click Connect, see Fixing when clicking Connect in GlobalProtect VPN for Windows does nothing.
- When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
- To disconnect, click the GlobalProtect icon again, then click Disconnect.
GlobalProtect for iOS (iPhone and iPad)
Set up GlobalProtect
Note that your device must be running iOS 10 or later.- From the App Store, find and download GlobalProtect
- When you open the app, you will be prompted for a portal address. Enter vpn-connect.northwestern.edu.
- When prompted to allow GlobalProtect to set up a VPN configuration, tap Allow.
Connect to GlobalProtect VPN
- Open GlobalProtect and tap Connect.
- When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
- To disconnect, open GlobalProtect again, then tap Disconnect.
GlobalProtect for Android
Set up GlobalProtect
Note that your device must be running Android v5.0 or later.- From Google Play, find and download GlobalProtect
- When you open the app, you will be prompted for a portal address. Enter vpn-connect.northwestern.edu.
- When prompted to allow GlobalProtect to set up a VPN connection, tap OK.
Connect to GlobalProtect VPN
- Open GlobalProtect and tap Connect.
- When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
- To disconnect, open GlobalProtect again, then tap Disconnect.
GlobalProtect for Linux
Supported Linux versions
Because Northwestern's GlobalProtect requires Duo Mobile multi-factor authentication (MFA), only GUI versions of the GlobalProtect can be used on Linux systems. You cannot use the command line (CLI) interface. Given that requirement, these Linux versions are the only supported operating systems:- Ubuntu 18.04.3 LTS
- Ubuntu 18.04.2 LTS
- Red Hat Enterprise Linux 7.7
- CentOS 7.6
- CentOS 7.0
Set up GlobalProtect
- Download the GlobalProtectinstallation package for your Linux system.
- RHEL 7/centOS: https://chocolate.ci.northwestern.edu/Software/Titles/NU_Global_Protect/5.0.7/Linux/GlobalProtect_UI_rpm-5.1.0.0-101.rpm
- Ubuntu/Debian: https://chocolate.ci.northwestern.edu/Software/Titles/NU_Global_Protect/5.0.7/Linux/GlobalProtect_UI_deb-5.1.0.0-101.deb
- Open the terminal on your device and install GlobalProtect. Note that the commands may vary depending on your version of Linux.
- RHEL 7/centOS CLI commands:
yum install https://dl.fedoraproject.org/pub/epel/epel-release-latest-7.noarch.rpm
yum localinstall --nogpgcheck GlobalProtect_UI_rpm-5.1.0.0-101.rpm - Ubuntu/Debian CLI commands:
sudo apt-get install libqt5webkit5
sudo dpkg -i GlobalProtect_UI_deb-5.1.0.0-101.deb
- RHEL 7/centOS CLI commands:
- When prompted for a portal address, enter vpn-connect.northwestern.edu.
- Once installation is complete, GlobalProtect will appear in your menu bar at the top of your Linux system.
Connect to GlobalProtect
- Click the GlobalProtect icon in the menu bar, enter the portal address (vpn-connect.northwestern.edu), then click Connect.
- When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
- To disconnect, click the GlobalProtect icon again, then click Disconnect.
- If you are not seeing the Global Protect icon in your menu bar, there is a CLI command to bring it up:
- On the terminal prompt, enter 'globalprotect launch-ui'
- This will bring up the windows above
- You can use this if you need to connect and don't see the icon, or to bring up the icon when you need to disconnect.
GlobalProtect for ChromeOS
Set up GlobalProtect
- Go to the Google Play Store to download the GlobalProtect installation package.
- Open the installer, then follow the installation instructions.
- When prompted for a portal address, enter vpn-connect.northwestern.edu.
- Once installation is complete, GlobalProtect will automatically prompt you to connect to VPN.
Connect to GlobalProtect
- Open GlobalProtect and click Connect.
- When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication.
- When the Connection request message appears, click OK to make a VPN connection on your device.
See Also:
For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu.
Mac GlobalProtect Client Install
On the Mac, The latest client is available from the VPN portal. Use https with a web browser to connect to https://vpn.wsu.edu.
- Login with WSU AD credentials
- No need for additional prefixes or suffixes
- Example: john.smith@wsu.edu will only need username john.smith
- After logging in, download the Mac OS agent.
- When prompted, run the software.
- When prompted again, run the GlobalProtect Installer.
- From the GlobalProtect Installer, click continue.
- On the destination select screen, select the install folder and then click continue.
- On the Installation Type screen, select the GlobalProtect installation package check box, and then click continue.
- Click install to confirm that you want to install GlobalProtect.
- When prompted, enter your Username and Password, and then click install software to begin the installation.
- When this security box appears, users MUST click the “Open Security Preferences” Button (NOT the OK Button).
- Click the “Allow” button at the bottom of the “Security & Privacy” box to allow the Palo Alto Extension.
- After installation is complete, close the installer.
Mac Global Protect Operation
Launch the GlobalProtect app by clicking the GP icon (top right of screen). The status panel will open –
- Set the portal address to vpn.wsu.edu
- Click connect
- Once the GlobalProtect client connects to the portal it will prompt for your username and password. Just enter your NID and then click “Sign In”. Example: john.smith@wsu.edu will only need username john.smith
- Once complete, the VPN should know as “Connected”.
Be sure to disconnect the VPN when it is no longer in use.
Mac Uninstall
Download the installer from the portal page at https://vpn.wsu.edu (same process as the previous Mac GP Client install).
From the GlobalProtect installer, click continue.
On the destination select screen, click continue.
On the Installation Type screen, select the Uninstall GlobalProtect package check box, and then click continue:
Click Install to confirm that you want to remove the GlobalProtect app.
When prompted, enter your Username and Password, and then click Install Software to uninstall GlobalProtect.
Kill Globalprotect Vpn Mac
A message will pop up that will confirm that the Uninstall GlobalProtect package was successfully installed and that the GlobalProtect app has been removed from the computer.
Linux Install
On Linux, the latest GlobalProtect client can be downloaded from:
There are two clients – download the rpm file for RedHat/CentOS.
For Ubuntu, download the deb file. Open a terminal window to install the client
Ubuntu/Debian –
sudo dpkg – i GlobalProtect_deb-5.0.8.deb
Redhat/CentOS –
sudo yum localinstall GlobalProtect_rpm-5.0.8.rpm
Linux Operation
Using a terminal window, type globalprotect. At the >> prompt, use the connect command to connect to portal vpn.wsu.edu.
user@ubuntu:~$ globalprotect
Current GlobalProtect status: OnDemand mode.
>> connect –portal vpn.wsu.edu
Retrieving configuration…
vpn.wsu.edu – Authentication Failed. Enter login credentials
username(user):user
Password:
Discovering network…
Connecting…
Connected
Other commands of note at the >> prompt include –
>> quit
(exits out of GlobalProtect which continues to run in the background)
>> disconnect
>> show –version
>> show –status
>> show –details
Linux Uninstall
- Uninstall the GlobalProtect app for Linux using dpkg.
- Uninstall the GlobalProtect app for Linux using apt-get.
user@ubuntu:~$ sudo dpkg -P globalprotect
(Reading database … 209181 files and directories currently installed.)
Removing globalprotect (5.0.8) …
gp service is running and we need to stop it…
Disable service…
Removing gp service…
gp service has been removed successfully
Removing configuration…
user@linuxhost:~$ sudo apt-get remove GlobalProtect_deb-5.0.8.deb
Reading package lists… Done
Building dependency tree
Reading state information… Done
Troubleshooting
Palo Alto Vpn Client Mac Download
7.1.1. Mac
- Open GlobalProtect and click on the Troubleshooting tab. An option to collect logs will create a support file that can be used for analysis.
7.1.2. Linux
Using the terminal window and in globalprotect mode, run the collect-log command to create the support file.
user@ubuntu:~$ globalprotect
Current GlobalProtect status: Connected
>>
>> collect-log
Start collecting…
collecting network info…
collecting machine info…
copying files…
generating final result file…
The support file is saved to /home/user/.GlobalProtect/Collect.tgz