Citrix Receiver Updates logging is enabled by default with Citrix Receiver for Mac Version 12.6 and 12.7. Citrix Receiver Updates logs can be found in the /Library/Logs/Citrix Receiver folder. The log files related to Citrix Receiver Updates are: Citrix Receiver UpdaterTimestamp.txt; ReceiverHelperTimestamp.txt. Click on Download Receiver. If not choose the receiver 12.1 for mac Once the dmg file is downloaded follow the normal instruction to install the citrix receiver onto your computer. Once it is complete, you will have this icon in your applications stalk.
Applicable Products
- Receiver for Mac
Symptoms or Error
Solution
Citrix Receiver For Mac 10
With macOS 10.13 High Sierra, Apple has introduced a new feature, where user approval is required to load any newly-installed third-party kernel extensions (KEXTs). Citrix Receiver 12.7 for Mac requires Citrix kernel extension to be loaded for Generic USB Redirection to function properly.
If users see the “System Extension Blocked” prompt when launching a Citrix Receiver desktop or application, they can go directly to System Preferences > Security & Privacy and Click Allow against Citrix Systems Inc as shown below to allow loading of the Citrix kernel extension:
Users can also go to the Devices tab in Citrix Receiver Preferences and follow the steps as shown below in the screenshot:
In addition, users can also open preferences from the Devices tab on the Desktop toolbar or the USB Devices menu in the main Citrix Viewer menu as shown below:
Citrix Receiver For Mac 12.6
Citrix Receiver for Mac does not require any explicit approvals to enable USB redirection when installed on previous versions of macOS (10.12, 10.11. and 10.10).